Overview

Our Values

  • Always looking to make our operations more efficient
  • Exploring innovative and smart ways of reducing costs, without compromising on quality
  • Knowing what is happening in the outside world, so we can implement practices that will make us more efficient
  • Driving efforts to make small improvements in our daily work
  • Focusing on self-improvement to deliver better outcomes in everything we do
  • Encouraging people to share ideas that can improve our service quality
  • Greeting each patient with a smile and in a friendly manner
  • Doing our best to make every patient feel at home
  • Understanding each individual is unique needs and have to be helped accordingly
  • Striving to satisfy all the needs, big or small of our patients
  • Being honest and trustworthy all the time
  • Maintaining confidentiality and protecting patient information
  • Prescribing only what is required for the patient in terms of treatment and medication
  • Being fully transparent in dealings with all
  • Listening to each patient to understand their situation and feelings
  • Making sure the families of patients are comfortable and have sufficient information
  • Considering each one the same, not giving preference to anyone
  • Being friendly and approachable with patients and their families
  • Taking ownership for our success
  • Meeting all commitments made to patients, doctors, our colleagues and all other stakeholders
  • Learning from mistakes and not blaming others when things go wrong
  • Delivering safe patient care in a timely and efficient manner
  • Doing whatever it takes whether it is a part of the job or not
  • Questioning colleagues when they do not deliver on what they are supposed to
  • Going the extra mile to offer a great patient experience
  • Constantly looking for ways to improve service levels at our hospitals
  • Looking at every customer touch point and making things better
  • Being responsive to customer feedback

Why stand in long Queques ?